Terms and Conditions

NOTE: By placing a reservation with Disney World Place, you are agreeing to the terms and conditions as follows:

1. Damage to Home

Damage caused to the home by guests will be the responsibility of the guests. This includes, but is not limited to, damage to carpet and damage to furnishings and upholstery. Guests are also responsible for ensuring the homes are left in an acceptable standard upon check out. At the time of registration, an imprint of your credit card will be taken. If any damage occurs to the property, this card will be debited for the amount of damage should payment not be remitted by the guest indicated on the registration within 14 days. You will receive a copy of the receipt as well as an itemized statement of damages within 2 weeks of your departure.

2. Cleaning

While guests are not expected to clean our home, it is a term of your reservation that you agree to leave the home in a tidy and acceptable standard. An unacceptable standard is defined a leaving the home measurably different from check in. This includes, but is not limited to, moving furniture, leaving behind large quantities of personnel possessions or trash, etc. If the home sustains damage and / or is not left in an acceptable standard upon checkout, as defined by the management company, the guests are legally responsible to refund the management company / owner for the expense in rectifying the problems. It is a term and condition of your reservation that you agree for your credit card to be debited for this amount. Upon request the management company will furnish guests with invoices for work done.

3. Check In and Check Out

Check in begins at 4 pm. The guest may check with the management company to see if the home is available early. An early check-in is NOT guaranteed. Check out is by 10am at the latest. If you fail to check out by 10 am, we reserve the right to charge your credit card an additional night's stay. Towards the end of your stay you may request late check out, however we do not guarantee this will be possible. Upon check out, the keys must be returned to the original point of collection (in most cases this will be the lock box at the property). If the keys are not returned, the management company reserves the right to charge the guest $25.00 to replace the missing keys. You must also return/leave the club/pool access card. A $50.00 fee will be charged for lost or unreturned cards.

4. Property Occupancy Limits

The maximum number of persons allowed in each property is stated in the property description on the website. Children are counted, unless under the age of (3). This represents the total number of people allowed to occupy the property inside or outside, day or night. Please note that Florida law puts strict limits on the number of occupants permitted to stay in vacation homes: 2 Bedroom Condo - 6

Please note that the authorities enforce this law and that they have the powers to spot-check homes at any time for infringement. In the event of higher occupancy than that permitted, you will be required to vacate the property immediately. If this occurs, there can be no refund of the rental payment, and any deposit paid will be forfeited.

5. Minimum Age

We require that there is at least one person over the age of 21 years (except married couples) in each house reserved. Guests found breaking this condition will be required to leave the property and no refund of any sort will be given.

6. Swimming Pool

The owners do not accept any liability for any injury, however caused, as a result of the use of the pool. Guests are specifically requested not to allow unsupervised children to use the pool. Local laws apply.

7. Pool Heating

As this is a community pool the heating of and management of is out with the control of the individual condominium owners. During winter months, pool heater will generally heat the pool if the air temperature is 60 degrees or less. If you feel the water temperature is not to your satisfaction, we regret that under these circumstances a refund of part or the entire supplement paid is not possible and your understanding of this matter is an essential part of this reservation.

8. No Smoking, Pets, or Firearms

Our home is a non-smoking property. If you smoke we request that you do so outside. If you do smoke inside the property you will be charged $150.00 to have the house shampooed and deodorized. Thank you for your understanding. Please note that pets are not permitted in our home unless prior arrangements have been made and a pet deposit is received. If it is discovered that a pet has been in a home, there is an automatic charge of $150.00 to cover the cost of professionally cleaning all carpets and upholstery. There is an additional charge should a pest control company's services be required. You will also be asked to leave the home, forfeiting your stay and any payments or deposits made. Firearms of any kind are prohibited in our vacation homes. If a firearm is discovered in your home, you will be asked to leave, forfeiting your stay and any payments or deposits made.

9. Trash

Trash collection is usually daily. Trash must be placed in the bins provided outside your door. We strongly recommend that you place all food related garbage in the bin prior to retiring every night.

10. Telephone Service

Our home does come equipped with telephone service. The phone service has been limited to the local calling area. For long distance calls, a phone card (which can be purchased at any local gas station or supermarket) will be required.

11. Consumable Items

In making your reservation , you understand that your vacation will be self catering in nature. We do not provide consumables items. We provide one roll of toilet paper per bathroom at the beginning of your vacation. These will not be renewed. It is the responsibility of the guest to provide items such as dish washing liquid, washing machine detergent, soap, shampoo etc (see information folder in our home).

12. Insects

Florida is a tropical state and as such insects and small creatures are inevitable and are not a cause for complaint. Their presence is no reflection on the cleanliness of the property. The home is treated regularly as part of a pest and termite control program. We advise you to keep all windows and external doors closed whenever possible; not only will this help keep bugs from the property but it will also enable the air conditioning unit to function more efficiently.

13. Travel and Health Insurance

Guests are advised to have appropriate travel/medical insurance in force for the period of rental. All matters arising with regard to loss or injury should be directed to the respective insurance company.

14. Personal Safety

The owners cannot accept any liability for your personal safety during your residency at the rental property. Guests are reminded to exercise care as to personal safety of themselves and all party members. Whenever possible, valuables should be left secure and out of sight.

15. Special Conditions

As owners of the property, we, our servants or agents, will not be liable for any loss or delay occasioned by any of the following; strikes, riots, political unrest, war or the threat of war, terrorist activities, industrial disputes, fire, flood, technical/weather problems to transport, aircraft, closure of airports, or any other event beyond the owner's control.

16. Responsible Party

The person who makes the reservation and whose name is on the confirmation documents is the responsible party for the reservation. This includes but is not limited to responsibility for damage to the home and making payment at check in and payments for deposits. We will only take instructions relating to the reservation from the responsible party. Please note that the responsible party will be responsible for payment for damage etc, even if it was caused by a member or their party / group.

17. Maintenance Issues

Our main priority is to please you. Our home may encounter unexpected maintenance problems from time to time. If this occurs we will do everything within our powers to fix the problem within twenty-four hours of it being reported. It is a term of your reservation that you accept things go wrong and cannot always be fixed during your stay or within 24 hours. If this should happen refunds will only be given at the discretion of owners. The ONLY exception to this is if the air conditioning fails or if there is a power outage. However refunds will only be applicable if the power outage was the fault of owner or property management and not a problem with the utility provider.

18. Booking

The sending of the on-line booking form confirms your acceptance of the terms and conditions set out below and as may from time to time be changed and shall be binding on all persons stated on the booking form. For the avoidance of doubt completion of the booking form and payment of the deposit do not constitute a confirmed booking. Each booking will be confirmed in writing by the owner, as soon as possible after receiving the booking form and deposit and only on receipt of this written confirmation will the booking be confirmed. Once the owners have confirmed the booking to you and you have paid a deposit, the named person on the booking form will be responsible for the total rental price of the property, as agreed on the confirmation.

19. Code of Conduct

Terrace Ridge is a residential community. The actions of all members of your party should not interfere with the enjoyment of either other vacationaires or residents. Please do not use the swimming pool, play loud music or engage in any activity which may cause inconvenience to your neighbors after 10.00 pm or before 8.00 am. In the event that any member of your party behaves in a way that is likely to cause distress, danger or annoyance to any other party at Terrace Ridge Resort or damage to any property, the owners or their management company reserve the right to terminate your rental agreement immediately and forthwith. The owners or their management company will not be liable for any costs you will incur, nor shall we pay any compensation, nor make any refunds due to this action.

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